LPG cylinder home delivery rules to change



The home delivery facility of Liquefied Petroleum Gas (LPG) cylinders will undergo a major change across India from November 1 onwards.

Oil companies are implementing a new system which will be known as Delivery Authentication Code (DAC).


Consumers will need to submit a ‘One Time Password’ (OTP) to get their Liquefied Petroleum Gas (LPG) cylinder home delivered from November 1. The new system will act as an additional layer of security and help in better distribution of LPG.

This will first be implemented in 100 smart cities after a pilot project was first run in Jaipur in Rajasthan.

All oil and gas companies that deliver LPG cylinders to customers will implement the system from November 1. The aim of implementing the OTP-based delivery system for cooking gas cylinders is to check theft and identification of right customer.

When a customer books a cylinder, they will be provided with an OTP which needs to be provided to the delivery person.

What you need to know about home delivery of LPG from November 1

Oil and gas companies will implement the Delivery Authentication Code (DAC) system from November 1 for home delivery of gas.

Under the new system, a code will be sent to the customer’s registered mobile number. The delivery will only be completed once the customer shows the code to the delivery person.

LPG connection under PMUY scheme will no longer be free


Under the Pradhan Mantri Ujjwala Yojana (PMUY), the process of availing a gas connection for free is coming to an end on 30 September.

The Union government had in March announced three 14.2-kg LPG cylinders free of cost to about 8 crore Ujjwala beneficiaries from April to June to help them cope with the economic pain due to the COVID-19 pandemic.

અહીથી વાંચો ન્યુઝ રિપોર્ટ ગુજરાતીમાં 

From today the Bharat Gas LPG customers across the country would be able to book LPG cylinders on WhatsApp. Bharat Petroleum with more than 7.1 crores customers across the country today takes this transformational journey by introducing WhatsApp Business channel to facilitate the Bharatgas cylinder booking for all its customers.

This application was launched by Shri Arun Singh, Director (M) digitally from BPCL Corporate Office at Mumbai. While launching this application, ShriArun Singh, said “This is a great initiative. Provision to book LPG from WhatsApp will make it even simpler for the customers to book. WhatsApp is the one of the most commonly used app, for the younger and older generation alike. Being there on WhatsApp will bring BPCL closer to the customers.”. “Technology should be implemented in such a way that it makes life simpler for the customer.” he said while complementing the LPG team for this initiative.

ED( LPG), Shri T. Peethambaran, explained “ After booking thru WhatsApp, customer will immediately get a confirmation message for LPG booking. Customer will also get a link to make a prepaid online payment for the refill. We are providing all digital channels to Pay for their refills like Credit card, Debit card, UPI, Amazon etc. We encourage our customers to use digital payment channels in the current situation. “

Adopting an agile methodology to develop the conversational platform, BPCL will introduce many other features like LPG delivery tracking, creating safety awareness and taking feedback from customers in the days to come.

BPCL Smartline No. 1800224344

BPCL alrady allows customer to book LPG refill thru other channels like IVRS, Missed Call, App, Website and many other digital channels. BPCL distributes cylinders to its customer through 6111 large distributor network. BPCL aims to build conversations with all its stakeholders i.e customers, channel partners, etc across its business units through deployment of chatbots using NLP capabilities and AI.

The Process of booking Bharatagas thru WhatsApp is a simple three step process –

  • Save the BPCL Smartline number – 1800224344 on your Bharatgas registered mobile number
  • Say Hi on WhatsApp to BPCL Smartline Number
  • Send “Book” or “1”
  • Get Booking confirmation